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Support Options to Meet Your Needs

Advanced Solutions provides a variety of support offerings to help our customers implement Autodesk solutions faster, maximize productivity, and minimize downtime. As part of our commitment to quality customer service, we offer four support options that are affordable and flexible to meet your specific needs.

Levels of Support

  • Access to Technical Support via email
  • Targeted 4 business hour email response time
  • Access to Technical Support via email
  • Targeted 4 business hour email response time
  • Access to Technical Support via telephone
  • Targeted 2 business hour telephone response time
  • Access to remote screen sharing and remote diagnostics
  • Up to 5 hours per customer of Autodesk Product Customization and Design Assistance per year
  • Online case tracking tool (Customer Portal)
  • Access to Technical Support via email
  • Targeted 4 business hour email response time
  • Access to Technical Support via telephone
  • Targeted 2 business hour telephone response time
  • Access to remote screen sharing and remote diagnostics
  • Up to 5 hours per customer of Autodesk Product Customization and Design Assistance per year
  • Online case tracking tool (Customer Portal)
  • Two designated callers with Priority Access to Advanced Solutions support

Comparison Matrix

Basic Support Platinum Support Enterprise Support
 X  X X
 X  X  X
 X  X
 X  X
 X  X
 X  X
 X  X
 X

For more information regarding Advanced Solution Design Software’s Technical Support Options